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This is part of an e-mail I received: "... we do want to learn more about [your software product]. But, we have such a vested interest in doing things the same way we always have (with [our current software product]) that I'd have to make sure a switch to [your product] would be as transparent as possible to our staff."

Just an amazing example of "please give us something new but make it look exactly like the crappy stuff we have now".